Provect LTD, company number NI742298, is responsible for the information collected through this website. Contact info@provect.co.uk with questions.
Enquiries and subscriptions
When you send an enquiry, we receive your name, email, optional company name and message. We use these to answer your enquiry and discuss work with you, and we store the enquiry in our CRM for 2 years. Hosting and email providers process the submission; an agreed business relationship may require further records. Newsletter subscriptions use your email to send the updates you requested, and each email includes an unsubscribe link.
The Solution Finder
The Solution Finder asks a few questions and sketches a Provect Blueprint. Your answers and Blueprint are kept in session storage in your browser for this tab only, and you can clear them at any time with Start over.
Each answer you give, together with the earlier answers, goes through our Cloudflare service to OpenRouter and the model provider it routes to, which suggests the next question and updates the Blueprint. Their processing and retention terms apply to that request, and we ask OpenRouter to use providers that do not collect prompts for training. Please avoid entering passwords, personal records, participant data or confidential client information. We do not store conversation text on our servers or in analytics and application logs. Turnstile checks your browser on your first message; after that a session cookie and temporary request counters limit abuse, and they expire within 24 hours. If you choose to send the Blueprint to us, it is copied into our contact form so you can review and edit it before submitting. Booking a call opens Cal.com; your Blueprint is not automatically sent there. Download PDF creates the file in your browser; nothing extra is sent to us or to the AI provider.
For provider details, see OpenRouter’s privacy policy. Cal.com handles booking information under its privacy policy.
Analytics and cookie choices
The production website uses CookieYes to manage optional analytics choices. Where enabled, Microsoft Clarity records page interactions, and analytics services record events such as booking clicks or demonstration plays. Our custom events contain no enquiry text, chat or advisor conversation, or contact details. You can change optional consent through the website’s cookie controls.
Cloudflare provides hosting and security services. Turnstile checks form and advisor requests to help prevent abuse. These services receive technical request information. See Cloudflare’s privacy policy and Microsoft’s privacy statement.
Ask Provect
Ask Provect is the chat assistant on this website. It answers questions about our work and helps us follow up with you. When you use it, we store your messages and the replies, your IP address, your device and browser type, your approximate country, the pages you viewed during the chat and the page that referred you. We also record your time zone, browser language and screen size, any campaign tags (such as utm_source) in the link that brought you to the site, and whether this browser has used Ask Provect before, which is a small flag kept in your browser’s local storage. We use this to answer your questions, to follow up if you ask us to, and to improve the answers.
To help the team, the assistant may note details you share about your business, such as your name, company, industry, role, team size, the systems you use and your timeline. It only records what you tell it, and you don’t have to share any of it.
Your messages go through our Cloudflare service to OpenRouter and the model provider it routes to, which writes the replies. We ask OpenRouter to use providers that do not use prompts for training. Cloudflare hosts the chat and stores it. If you ask for a person, the chat asks for your first name and an email address or phone number; these go to our CRM and Resend delivers one notification email to our team. A member of the team may then join the chat and reply there. While they are in the chat, you see their name and, if they have added one, their photo. If they are inactive for a few minutes, the chat returns to the assistant. Once a team member has joined, they can see a message as you type it, before you send it; the note at the bottom of the chat says so while this is on. If you leave your details in the chat, they are sent to us and stored in our CRM. We use the details you give to reply to the request you made, because you asked us to (steps at your request before any agreement) and in our legitimate interest in answering enquiries; we do not use them for marketing. Turnstile checks your browser on your first message, and a session cookie keeps the conversation together; it expires within 24 hours. Please avoid sharing passwords, health information or other sensitive details.
We keep chats for 90 days, unless they led to an enquiry, and enquiries for 2 years. To see or delete a chat, email info@provect.co.uk. See OpenRouter’s privacy policy and Resend’s privacy policy.
Retention and your choices
We keep enquiry correspondence for up to 24 months after our last contact, unless a client relationship requires a different retention period. Newsletter details remain until you unsubscribe. The Solution Finder and Ask Provect also keep your conversation in session storage in your browser for this tab, so it follows you between pages; Start over or your browser controls clear it, and request counters expire automatically.
You can contact us to request access, correction or deletion of your information, or to raise an objection to its use. You can also contact the Information Commissioner’s Office. We don’t sell your enquiry or subscription details.